Stay Well… Covid 19 Health & Safety Protocols
The well-being of our guests and employees is of paramount importance. At this moment, this means keeping our guests and colleagues safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry. See our ALL Safe and Well Initiative, click here.
We now offer access to all hotel services and keyless entry from the palm of your hand with the Fairmont Miramar App.
Please note that per recent Los Angeles County regulations, starting December 6, in-person dining will be temporarily unavailable for 3 weeks or until restrictions are lifted. FIG Restaurant, Lobby Lounge and The Bungalow will be temporarily closed. Dogtown Coffee will remain open with extended hours of 6am-9pm on Mondays thru Thursdays and 6am-10pm on Fridays thru Sundays.
FIG Restaurant: open for takeout | limited schedule
Dogtown Coffee: open for grab & go and in room delivery | breakfast, lunch, dinner | 630am to 9pm Daily
Lobby Lounge: temporarily closed
In Room Dining: temporarily closed
The Pool: open to hotel guests | bookable through Resort Pass for community
Poolside Service: temporarily closed
The Bungalow (lounge): temporarily closed
Fitness Center: limited outdoor facility | open for hotel guests | sunrise – sunset
Exhale Spa: temporarily closed
Lloyd’s Barbershop: temporarily closed
Glam + Go: temporarily closed
Atelier Edward Avedis: open | appointment only
Vilebrequin: open | modified hours
The new operational standards being implemented at Fairmont Miramar and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.
We encourage our guests to review state and local permitted traveler guidance before your travel, as this guidance is being updated frequently. Fairmont Miramar hotel and Bungalows is open, the most recent city & county of Los Angeles order bans non-essential travel. To learn more about the new Regional Stay-At-Home order, please visit the California State government website here.
Guests will see ALL Safe and Well signage and digital communications visible throughout the property encouraging social distancing, hand washing and use of sanitizer. Social distancing is encouraged with floor decals to assist in guiding guests to engage in best practices for the protection of themselves and others. We have increased our staffing of public area attendants to support increased frequency of cleaning surfaces with recommended cleaning agents, with particular focus on high touch, high traffic areas.
Rooms & BungaloWs
Our highly respected housekeeping team at Fairmont Miramar will go beyond the standards of room preparation, deep cleaning surfaces with use of EPA-registered disinfectant chemicals proven effective in preventing the transmission of COVID-19 by scientific experts to kill bacteria and viruses.
Our newly renovated Lobby Lounge, Library and Ocean Terraceoffer spacious indoor and outdoor drinks and dining, overlooking The Miramar Gardens with views of the Pacific Ocean. Thoughtfully redesigned by the award-winning Household of London, our refreshed and invigorated spaces await, with plenty of space for social distancing. We’ve increased the frequency of cleaning and disinfecting, added the use of masks by our colleagues and new menu presentation protocols. We have also introduced new service processes to reduce contact with food and service equipment. We are committed to provide you with a dining experience you can enjoy with confidence. For current dining venue hours and offerings, please click here.
Enjoy the tranquil surroundings of ocean breeze, warm sunlight and the sounds of the waves, paired with a rejuvenating Exhale Spa Therapy. Spa services are now offered outdoors on our hotel balconies for the ultimate recipe for the total wellbeing that you deserve. We’ve increased our already high standards and frequency of cleaning and disinfecting, added the use of masks, gloves and screens by our colleagues and are providing guests personal disinfectant wipes and hand sanitizer. Of course, we will continue as always to replace linens and sanitize tables, chairs and equipment between each guest.
Surrounded by the alluring, lush atmosphere of palm trees and ocean views, you can now enjoy your sweat sessions outside!
For current spa hours and offerings, please click here.
We’ve taken contactless to a whole new level with our comprehensive Fairmont Miramar app. This app is easily downloaded to your smart phone or device and offers access to all hotel services and keyless entry from the palm of your hand.
For iPhones and Apple products, please download here.
For Androids, please download here.
Meetings & Events
Our meetings and event team will collaborate with planners to re-imagine their meetings with new meeting sets, food service protocols and entertainment/team building options that enable social distancing and reduce the number of guests touching surfaces and equipment. Heightened cleanliness standards will be in place within our meeting space and our colleagues will be cleaning areas more frequently during meeting sessions and event breaks. Our staff will be provided the appropriate personal protective equipment, such as masks to keep your attendees and our colleagues safe.
Visit AllMeetWell.com for more information
Colleague Training & Safety
Our colleagues will each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. All colleagues will participate in mandatory health screenings which include temperature checks upon entrance to the resort. It’s important to us that both our guests and our colleagues are safe and well.
covid 19 Resources
California Covid 19 https://hawaiicovid19.com/
Centers for Disease Control (CDC) https://www.cdc.gov/
World Health Organization https://www.who.int/