We will reach out seven days before your arrival to ask about special requests, transportation, reservation, and room preferences. When you arrive, you will be welcomed with a refreshing drink and soft Oshibori towel. We will escort you to your private bungalow and orient you to any special programs and offerings available during your stay. Once inside, you will find a curated range of delightful amenities. Plus, you will have special access to our Guest Services team via text throughout your stay.